New Visitors

Thank you for visiting our website. We have designed our site with you in mind and we want your online experience to be as simple and easy as possible. Our Customer Service pages contain information that may be helpful to you. If you think of any way we can improve your online experience, please let us know - we would love to hear from you.

Shipping

We offer free shipping to all countries for all orders over $48. and a flat rate of $4.95 for all orders under $48.

All orders are sent Expedited Post within North America. Please allow 2-3 days for your order to be processed and shipped, and expect between 7-10 days for shipping within North America.

If you would prefer to have your shipment sent Express, please contact us and we would be happy to adjust your shipping cost.

If you require a tracking number, or have any questions regarding your order, please contact us toll free at 1.888.687.7163, and we will be happy to help you.

Order info

All orders are placed & processed via a secure Paypal site.

Accepted methods of payment are Paypal, Visa, Mastercard & American Express.

If, for any reason, your selected merchandise is out of stock, we will inform you immediately via email. You will not be charged for any item that is out of stock, and we can remove the item from your order or substitute the item.

Returns and Exchanges

We are confident that you will be very happy with your Parade purchase, and we guarantee the quality of every Parade item. If you would like to exchange or refund your items for any reason, please let us know and we will gladly help you with your return.

Please email us at shopping@parade.ca so we can process your return.

Returns are accepted within 14 days of delivery.
Your return must be accompanied by a receipt or order number. We will issue you a refund on your return, however original shipping and handling charges are non-refundable.

The address for returns is as follows:
Parade Organics - Returns & Exchanges
235B Cambie Street, Vancouver, BC, Canada V6B 5A4

Please send all returns via the method it was originally shipped to you.

Privacy and Security

Your privacy is important to us. We will never sell customer information to other companies or individuals and all credit card information is processed through Paypal. All personal information remains confidential and is used for internal purposes only.

All online orders are placed & processed via a secure Paypal site.

Contact Us

We are available to answer any questions you may have, Monday to Friday, 9am to 5pm (Pacific Standard Time). Please call us toll free at 1.888.687.7163

Wholesale Requests

If you are interested in becoming a Parade sales representative or carrying Parade in your retail store, send an email to info@paradebaby.com, or call us toll free: 1.888.687.7163.
For Sales Representative's information in your area, visit this Contact Us page.